Refund and Returns Policy for Bliss Mogra
At Bliss Mogra, we strive to ensure that our customers have an exceptional experience while shopping with us. We understand that there may be times when a purchase doesn’t meet your expectations, and we want to make the return and refund process as simple and straightforward as possible. Please read our refund and return policy below for more information on how we handle returns and refunds.
1. General Return Policy
We accept returns on products purchased from Bliss Mogra under certain conditions. If you are not fully satisfied with your purchase, we offer the option to return your item(s) within 14 days from the date of delivery.
To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- You must provide proof of purchase (receipt, order number, etc.).
- If the product is faulty or damaged upon arrival, you may return it for a refund or exchange.
Please note that some items are non-returnable due to hygiene reasons, such as personal care products or items that have been opened and used.
2. Return Process
To initiate a return, please contact our customer service team via email at info@blissmogra.com. Provide the following details:
- Order number
- Item(s) being returned
- Reason for the return (optional)
Once we receive your request, we will send you further instructions on how to return your product. Depending on your location, you may be responsible for the return shipping costs. In the case of a damaged or defective item, Bliss Mogra will cover the return shipping costs.
3. Refund Process
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed within 7-10 business days. Refunds will be credited to the original method of payment used during the purchase.
If the return is not approved due to non-compliance with our return policy (e.g., item has been opened or used), the product will be sent back to the customer.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the return procedure, and once the return is processed, we will ship the exchanged item to you. If the exchange involves an additional cost (for example, if the new item is of a higher value), you will be responsible for the difference.
5. Late or Missing Refunds
If you haven’t received a refund after the processing time:
- Check your bank account.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@blissmogra.com.
6. Non-Returnable Items
The following items are non-returnable:
- Perishable goods, such as food and drink.
- Personalized or custom-made items.
- Gift cards.
7. Sale Items
Only regular-priced items are eligible for refunds. Sale items or clearance products are not eligible for a refund or exchange unless they are faulty.
8. Cancellations
Orders can be canceled within 24 hours of placing them. If the order has already been processed and shipped, you may follow our return policy to get a refund.
9. Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to reach out. Our customer service team is here to assist you and ensure you are satisfied with your shopping experience.
For any inquiries, please contact us via:
- Email: info@blissmogra.com
- Website: https://blissmogra.com/
We are committed to ensuring a smooth and hassle-free return and refund process for our valued customers. Thank you for choosing Bliss Mogr
